FAQ

You will receive tracking information within 24 hours of your purchase.

Does the hair shed?

ALL hair , including your natural hair sheds , which is completely normal. Monaa Lisa’s  Exotic Features hair has minimal to no shedding minimal meaning: the hair will never have a noticeable difference in the hair volume as well as never having a large amount of shedding . maintenance is key!  we HIGHLY recommend . 

Can I bleach or Color the hair ?

Yes Mona Lisa’s Exotic Features has 100% virgin hair you may color the hair to your desire look or liking. our 1B natural color can be lifted or lighten to a level 9( 613 Blonde) we HIGHLY recommend going to professional we also do custom color  

How long is shipping ?

Shipping is 2-3days depending on time and day of week.
TIP : I recommend order on a weekday before 2 PM )  

How much hair do I need?

14”-16” 2 bundles
18”-24” 3 bundles
26”-30” you may use 3 but for a more fuller look I recommend 4 . 

Can I curl the hair?

Yes ! You can treat this hair  as if it was your own! You can Flat iron , hot comb, crimp or curl the hair , it does hold a beautiful curl . 

How long does this hair last ?

WITH PROPER CARE , the hair can last up to 1-2 years  

Can I wash the hair ?

 Yes! You can treat this hair as if it is your own. We recommend washing and Co-Washing the hair ( go to hair tips for details.  :)

How soon can I wash and wet my hair after my extensions are installed?

Anytime! Once hair is bonded, it is ready to be styled and worn, just like your own hair.

Should I use a leave-in conditioner and do a weekly deep conditioning mask?

Yes, hair extensions can use ALL the moisture they can get! Using the recommended fortified leave-in conditioning spray when you get out of the shower will make a big difference in keeping the extensions soft and smooth. A weekly deep conditioning mask is a great treatment for the ends of the hair, especially if the hair is long or for those who blow dry, curl and flat iron often.

Can I wear my hair up or in a ponytail without the extensions being seen?

Yes! One of the BEST things about our human hair extensions is that the bonds are ultra thin, flat and very small. They are installed about 1-2 inches away from your natural hairline and about 1/2 inch away from your scalp. This makes them virtually undetectable!

Yes, you can use hot tools, just make sure not to damage the hair with excessive heat. Do not apply heat directly on the bonds with either a flat iron, curling iron or with a blow dryer. It is recommended to use a thermal protecting spray to help prevent heat damage.

Can I brush my hair with any brush?

Yes and no. You will get a special extensions brush to use at the roots. It is VERY important to brush your hair at least twice a day. You can use other brushes (round, paddle, vent, etc.) from the middle of your hair to the ends, just as long as those brushes aren’t pulling at the secured extensions at the root. Always brush your hair out prior to showering and always detangle gently. Do NOT brush or wash your hair upside down!

Can I go to bed with wet hair?

No, it is recommended to dry the extensions before you go to sleep, as to not have moisture trapped on the bonds. Please tie dry hair back in a loose, low ponytail at night when you go to sleep.

Yes, hair extensions can use ALL the moisture they can get! Using the recommended fortified leave-in conditioning spray when you get out of the shower will make a big difference in keeping the extensions soft and smooth. A weekly deep conditioning mask is a great treatment for the ends of the hair, especially if the hair is long or for those who blow dry, curl and flat iron often.

Book Your Service Online: